On-Line Store is Closed Until October 21

It looks like it works  - but minimum order set to $100,000

It's best to email us if you need to reach us

It is the buyer's responsibility to inspect items and determine if they are suitable and safe for use.

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Categories

Policies

Shipping - Returns - Safety

 

Safety and Suitability for Use

We sometimes offer products that are used and/or have some safety risks with their use.  For instance, old cranks, rims, stems, handlebars, and many other items are more likely to fail.  Many older vintage items are meant primarily for display.  And some items that are especially lightweight are more prone to failure as well.  Be careful too with fenders - front fenders can lock up and flip the rider (causing horrible injury or death) if debris gets caught between tire and fender.  So ask questions, and be sure you are comfortable with the risk of using any product we offer.  If you feel the item you receive, upon inspection, is not safe for use, let us know and we will accept the item for a full refund or store credit without exception.  Cycling is dangerous so ride carefully and inspect your bike regularly.  

It is the buyer's responsibility to inspect items and determine if they are suitable and safe for use.

 

 

Shipping to the UK, Australia, and New Zealand

UK

No orders can be accepted by Boulder Bicycles for United Kingdom shipment that are below $190 before shipping (may vary with exchange rate).  If you place such an order we will cancel it and refund your payment.  The insane requirement that we're supposed to register and collect/remitt VAT/Customs fees for orders below 135 British pounds (instead of it being collected at the border) is not something we want to be involved with.  Orders over this threshold can be shipped with the buyer paying the VAT/Customs and perhaps other charges as before as your customs officals at that point are willing to do their job.  Another way for UK buyers to purchase items is on ebay as the "marketplace" system is supposed to collect the fees in advance as best as we understand.  We suggest you petition your govenrment officials and complain that they've made small international transactions painfully difficult.  We're sorry you have to go through this mess.  

Australia and New Zealand

Right now, we cannot ship orders to either Australia or New Zealand.  The US postal service has temporarily suspended service to these countries due to Covid.  Any packages we send to these countries are returned by the post office as undeliverable.

 

Minimum Order

We now have a minimum order of $25 (before shipping is added).  This combined with our standard US shipping charge of $8 for orders under $175 (see below) are intentionally in place to discourage small orders and to generate extra dollars in order to help make the biz worthwhile.  We are not sympathetic to complaints  regarding these policies.  The minimum order for the UK pre-shipping is $190 (may fluctuate with exchange rate).

 

Schedule - Big Picture - Order Issues - Processing Times

At the current time, while we have reduced staffing, we're with the recent rise in Covid cases we're spending a lot of time around the shop and little time traveling.  In general, we're shipping orders within two business days from the date we receive your order.  On our homepage you will see a box showing shipping department status.  This will tell you if we are meeting our two-day target.  Sometimes due to travel or other circumstances we can't meet the two-day target.  The shipping department status box will tell you when your order is expected to ship.

Finally, note that the on-line store is very accurate but errors do occur on occasion.  If we fire those responsible for the error, then our staffing will become even smaller than it is now, and almost nothing will get done.  So please bear with us if we do goof.  But the goof rate really is very low (but not zero).

 

Shipping

Domestic Shipping

Order $175 (pre-tax and shipping) or more and you get free shipping.  Order less than $175 and shipping is $8.  We now have a minimum order size, and the $8 shipping helps a bit more to cover our labor cost for processing low-value orders.  So think of the $8 as both a shipipng and a handling charge.  So don't ask us to save on shipping by a cheaper method.  We typically ship by postal prioriity, postal 1st class, and by using bikeflights.

Exceptions include Boulder Bicycle and Soma frames/ bikes which will inccur additional shipping/handling/insurance charges. For all other bulky items, such as wheelsets, and used bicycles, the price includes the "extra" needed to ship the item to the lower 48.  If you are in Alaska or Hawaii or other non-lower-48 US territory, and if your item can ship in a postal priority flat-rate product, there will be no additional shipping charge. Otherwise, there may be addtional charges and we'll let you know..

Please let us know if your address is not "secure" and we should send signature required.  Higher value items may ship signature required at our discretion.  If you that is a problem, contact us, but you will need to be willing to accept responsibilty in case the package is stolen from your doorstep after either Fedex, UPS. or USPS indicates it has been delivered.

 

Foreign Shipping / handling costs 

When you place your order, we will get back with you the day before our weekly ship day with a paypall invoice for the shipping amount.  Be ready to pay the invoice by 8am on our weekly ship day so we can get it out right away.  Otherwise your order could get delayed a week until the next week's ship day.   Also, foreign orders will likely be charged customs and/or VAT fees and these are the purchaser's responsibility to pay.  We have no idea what these charges may be.

You can try to "guess" and pay the shipping amount by looking under "categories" and select "payments outside store".  There you can purchase international shipping as an item.  To be safe, if you're unsure of weight, purchase the more expensive option for a heavier package and we'll just refund any overpayment for the wrong weight selected when we process your order.  If you underpay, we'll send a paypal invoice for the difference.  But that can add time as we wait for your response.  

 

 

Current Typical Foreign Shipping costs for lower weight packages:

Note - we are a small company and cannot negotiate the low rates that many large companies have.  Sorry about that.  Note that some item shapes may result in a need for different packaging that may change the rate (make it more expensive).  The table below is a fairly good but not perfect guide.  And of course, if you decide the shipping cost for your order is to high once we contact you, we're happy to cancel your order and refund your payment.

Weight Canada Other Foreign Country
less than 8 ounces  $ 13  $ 17
more than 8 ounces but less than 2lbs $ 22  $ 27
more than 2lbs but less than 3lbs $ 32  $ 39
more than 3lbs  depends on size and weight depends on size and weight

 

Returns

Items marked final sale in the description may not be returned -  buy at your own risk.  It just isn't viable for us to take back these items - its a gamble.  But usually the price is compensation for the risk!

Also, items that are sold in a "flash sale" are also final sale unless defective. 

For all other Items.....

Our mistake or defective item

Let us know within 4 weeks and we'll get you taken care off.  We will also flog ourselves and appologize profusely.  

Your mistake or you changed your mind

OK, this happens, but please help us not loose money on this.  All returns must be returned within 30 days of your recieipt of the item in the condition received to be eligible for a refund.  Even if we refund your money, we still must pay the Paypal/CC lords about 3% so we will deduct that amount from your refund. Plus, if we gave you free shipping we will deduct $8 from your refund as well.

However, If you take your refund as store credit, we don't loose the 3% so we won't deduct that from your refund.  We will charge you $8 shipping when you do use your store credit as we're happy to give you free shipping once but not twice.