It is the buyers responsibility to examine all items to determine if an item is safe for use - the buyer accepts all responsibility for use of items purchased

Shipping Department is Closed as we attend Classic Bicycles Auburn

 We will start shipping orders again on roughly June 14

The online store is essentially closed as the minimum shipping fee is set at a crazy high number

We will re-open the store around June 10th 

 

Join the fun and register Now!  Classic Bicycles Auburn June 7-9th 2024.

Policies and Shipping

Shipping - Returns - Safety

 

Safety and Suitability for Use

Boulder Bicycle may sometimes offer products that are used and/or have some safety risks with their use.  Examples include old cranks, rims, stems, handlebars among others.  Some vintage items are meant primarily for display.  Remember that some items that are especially lightweight may typically be more prone to failure.  Be careful too with fenders - front fenders can lock up and flip the rider (causing horrible injury or death) if debris gets caught between tire and fender.  So ask questions, and be sure you are comfortable with the risk of using any product we offer.  If you feel the item you receive, upon inspection, is not safe for use, let us know and we will accept the item for a full refund or store credit without exception.  Cycling is dangerous so ride carefully and inspect your bike regularly.  

It is the buyer's responsibility to inspect items and determine if they are suitable and safe for use.

Minimum Order

Boulder Bicycle has a minimum order of $20 (before shipping is added).  

Order Issues - Processing Times

We typically process orders on Wednesday of each week.  Order by late Tuesday on a given week and we should be able to get your order out on Wednesday.    Orders placed after Tuesday may not get out the same week.   Note that it is possible we may ship your order sooner if we find ourselves with some free time and want to get a jump on things.  But don't count on it.

Note - we often do not ship at all on holiday or vacation weeks.  If we are not doing our typical Wednesday shipping, there will be a note on our home-page announcing this.

Finally, note that the on-line store is very accurate but errors are rare and do occur on occasion.  

Shipping

Domestic Shipping

Order $250 (pre-tax and shipping) or more and you get free shipping.  Order less than $250 and shipping is $14.  We have a $20 minimum order size, and the $14 shipping helps a bit more to cover our labor cost for processing low-value orders.  So think of the $14 as both a shipipng and a handling charge.  So don't ask us to save on shipping by a cheaper method.  We typically ship by postal priority, postal 1st class, and by using bikeflights.

For bulky items, such as wheelsets, and used bicycles, the price includes the "extra" needed to ship the item to the lower 48.  If you are in Alaska or Hawaii or other non-lower-48 US territory, and if your item can ship in a postal priority flat-rate product, there will be no additional shipping charge. Otherwise, there may be addtional charges and we'll let you know..

Please let us know if your address is not "secure" and we should send signature required.  Higher value items may ship signature required at our discretion.  Golden Velo cannot accept responsibility for items stolen once Fedex, UPS. or USPS indicates the item has been delivered.

Foreign Shipping / handling costs 

Contact us in advance before placing and order.  In all cases, the buyer is responsible for shipping, VAT, and customs fees which we have no control over.  Do not ask us to report a lower than actual value on customs forms. 


Returns

Items marked final sale in the description may not be returned except for safety reasons (don't abuse this) -  buy at your own risk.  It just isn't viable for us to take back these items - its a gamble.  But usually the price is compensation for the risk!

Also, items that are sold in a "flash sale" are also final sale unless defective or determined to be unsafe for use. 

For all other Items.....

Our mistake or defective item

Let us know within 14 days of receipt and we'll get you taken care off.  We will also flog ourselves and appologize profusely.  

Your mistake or you changed your mind

OK, this happens, but please help us not loose money on this.  All returns must be returned within 21 days of your recieipt of the item in the condition received to be eligible for a refund.  Even if we refund your money, we still must pay the Paypal lords about 3% so we will deduct that amount from your refund. Plus, if we gave you free shipping we will deduct $14 from your refund as well.

However, If you take your refund as store credit, we don't loose the 3% so we won't deduct that from your refund.  We will charge you $14 shipping when you do use your store credit as we're happy to give you free shipping once but not twice.

 

 

 

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